<This is some useful information I’ve moved from another website before it was taken down – the first part is pretty old, but the comments from others included are newer>
I have a Flip Mino – which has been great. I’ve had it several months and don’t use it a real lot.
I go to use it today and shortly after turning it on, it shuts right off. I wasn’t able to turn it on and when I got home and plugged it into my computer the green light on the USB plug didn’t even light up. I was worried something major was broken and I sent an email to Flip. I was searching around trying to find their phone number as I really didn’t want to wait for an email response (I’ll see what they say) when I came across the answer! I was surprised that it actually worked, but it seems that my Mino was “frozen”.
The answer was simple – I just had to “reset” it. How to reset a Flip Mino <link removed as the website no longer exists>:
Question My Mino has stopped working. It will no longer power up regardless of how long I have charged the battery. What can I do? Answer If your camcorder is unresponsive and will not power on even after charging for several hours, we suggest resetting the camcorder.There are two methods of resetting the Mino:The quickest method to reset the Mino is to hold the power button down for 10 seconds. This should unfreeze the Mino and allow for its normal function. Another method to reset the Mino is to simply take a pin and insert it into the reset hole within the camera’s tripod mount, wait five seconds before powering on, and then power on without touching any of the buttons on the back of the camcorder for an additional five seconds.Please note that resetting the camcorder using either method will not affect the videos resident on the camcorder; it will simply reset to the default settings on the Mino.If the Mino is still unresponsive and will not power on even after resetting and recharging the battery, please contact us.
And I did finally manage to find what appears to be the Flip customer support phone number: 888-222-6689
I couldn’t find it on their website, but saw some other messages on the web that reference it. I haven’t called, but I’ve seen at least one person say they weren’t too helpful when they called – being directed to send for email support. Another person said they were told on the phone how to fix the same problem I experienced.Hope the information may be helpful to someone out there!
I did get a reply within 24 hrs of submitting the question. The suggestion was what I had already found on-line. Here’s their actual response.
Thank you for your response.We suggest trying to reset your camcorder, and then attempt to charge it again.
To reset, simply take a pin and insert it into the reset hole within the camera’s tripod mount, wait five seconds before powering on, and then power on without touching any of the buttons on the back of the camcorder for an additional five seconds.
This should complete the reset process.
Next, please connect the USB arm to a high-powered USB port on your computer, and ensure your computer is powered on. You may see no activity on the camcorder – neither lights nor indication that the camcorder is charging – for the first 30 minutes. Once the initial 30 minutes has concluded, you should see some indication that the camcorder is charging and be able to power the camcorder on. Continue charging for the full amount of time (we suggest three hours) to ensure that the battery is completely charged before recording again.
Should you require any further assistance, please contact us again.
I was then sent an email with a link to a survey of my experience with their customer service. I gave it a “somewhat satisfied” as I would have preferred if they had phone support available that was easily displayed on the website. If they had more options, I would have probably rated it as an 8 out of 10 – they did answer my question and I don’t really fault them for not offering phone service. Getting a response within 24 hrs on a weekend is pretty good I suppose. Of course, the bottom line is that the product is a very cool product. I just hope the problem does not resurface.
My Flip Mino froze right in the middle of a concert.. eventually the battery died.. I have tried everything. Charging, resetting, holding down power button.. everything on the help forums. I was sitting here with it plugged in and my computer wasn’t reading anything was plugged in. I was telling my sister how pissed I was about it not working. and then my computer read the Mino and now its finally charging. If you run into the same problem as me, I know it sounds dumb but just try and leave it plugged in for at least three hours. Hopefully it will work.