I’ve had a Ring video doorbell for about two years now. All of a sudden, last week, after someone rang the bell, the chime started vibrating and making a humming noise.
I removed the cover for the indoor chime and noticed the metal rod that strikes the plate was vibrating rapidly, causing the whirring, humming noise. It was like it was stuck between trying to ring and not ringing.
It had never done this before. The only way to get the buzzing to stop was to disconnect the power. Disconnecting power causes two major problems. First, the Ring device will no longer charge. Second, the indoor chime won’t ring when someone hits the doorbell.
Looking online there seem to be plenty of reports of people having trouble with buzzing chimes, usually when they first connect the doorbell and sometimes after a month or two. I didn’t see any reports of this occurring after one year, let alone two. Maybe there was one report and the person said it was the Ring doorbell going bad and they had to replace it. I was sure hoping that wasn’t my issue. A two year lifespan for a $200 doorbell is not a good long term solution.
I called Ring and unlike when I called support for installation issues when I got the device, I now had to sit on hold for a pretty long time, maybe 30 minutes. The person who answered was nice enough. He asked me to email him a picture of the doorbell’s bracket and wiring, so I disconnected the doorbell and emailed him a picture while we were on the phone. He said everything there looked good. He then asked me for the name and model of my chime unit. I have some generic brand that the builder has installed. The phone support person asked me to send him a picture of the unit. I know it isn’t on their approved chime kid list, but I explained it worked fine for almost two years, that I doubt it is a compatibility issue now. He agreed. He put me on hold, checking in every few minutes and then told me that the company is aware of a recent issue that is causing the buzzing noise issue and they are working on pushing out a firmware update which should fix the problem. He said he would email me when the update is complete.
After a week I didn’t hear anything back. I went ahead and reconnected the electrical wiring today and fortunately, there is no buzzing, the doorbell chime works when someone pushes the doorbell, and device shows as hardwired again so it should be charging.
Hopefully the problem has been solved on their end and they got a firmware fix that will keep it fixed. I can only guess they may have changed some electrical current settings to either speed or slow charging and that too much or too little current being sent did causing the buzzing problem.
Time will tell if this fix will stick.